Last updated: 25/11/25

Thank you for shopping with IT WORKS ORGANICS®. We take pride in the quality of our natural creams and balms and want you to feel confident when purchasing from our store.
If you have any concerns about your order, we’re here to help.

 

 

1. Returns Eligibility

Due to the nature of skincare and personal care products, we can only accept returns if the item is:

 

    • Unopened
    • Unused
    • In its original, sealed packaging
    • Returned within 14 days of delivery

 

Opened, used, or tampered products cannot be returned for hygiene and safety reasons.

 

 

2. Damaged, Faulty, or Incorrect Items

If your item arrives:

 

    • Damaged,
    • Faulty, or
    • Incorrect,

 

please contact us within 48 hours of delivery with:

 

    • Your order number
    • Photos of the issue
    • A brief description of the problem

 

We will offer a replacement or full refund, depending on the situation.

Email us at: info@itworksorganics.com

 

 

3. 14-Day Return Period (UK Consumer Rights)

Under UK consumer law, you have the right to return most items within 14 days of receiving them.
However, exemptions apply to perishable or hygiene-sensitive products—such as topical creams and balms once opened.

If your item is eligible (unopened & unused), please contact us to begin the return process.

 

 

4. How to Start a Return

To request a return, email us at:

info@itworksorganics.com

Include:

 

    • Name
    • Order number
    • Reason for return
    • Photos (if applicable)

 

We will provide you with return instructions and the correct return address.

 

 

5. Return Shipping

 

    • Customers are responsible for paying return shipping costs for non-faulty items.
    • We recommend using a tracked service, as we cannot refund items lost in transit.
    • For damaged or faulty items, we will cover return shipping or provide an alternative solution.

 

 

 

6. Refunds

Once we receive and inspect your returned item, we will notify you via email.

Refunds are issued to your original payment method within 5–7 business days, depending on your bank or payment provider.

We cannot refund:

 

    • Shipping costs (unless the item was faulty)
    • Opened or used products
    • Products not returned in their original condition

 

 

 

7. Exchanges

We only offer exchanges for items that:

 

    • Arrived damaged,
    • Are defective, or
    • Were sent in error.

 

 

 

8. Lost or Missing Packages

If your order doesn’t arrive within the expected timeframe:

 

    • Contact us within 7 days of the estimated delivery date.
    • We will investigate with the courier and provide a resolution.

 

 

 

9. Cancellations

You can cancel your order before it has been dispatched.
Once shipped, the order cannot be cancelled, but you may still request a return if eligible.

 

 

10. Contact Us

If you have any questions about our Refund & Returns Policy, please contact:

📩 Email: info@itworksorganics.com